Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Why you should buy from SilknSleek.com & why we stand out from our competitors?
1. We only supply healthy, shiny, thick hair extensions.
2. Our Hair product that is silky, beautiful and tangle-free.
3. Our Hair is made with less broken hair meaning thickness is maintained from root to tip.
4. Our hair is softer and more manageable.
7. If maintained correctly our hair will last up to 12 months.
8. Our hair is designed after listening to our customers and what they want.
9. Customer Service–We are available to help 24/7–7 days a week
10. We guarantee you will love your new extensions.
What kind of hair care products should I use?
Use good quality shampoo and conditioner, conditioning is very important to keep your hair soft and manageable. You can also use products like gel and hair spray to keep the curl in place, but make sure to wash your hair and not leave it within these products for a long time.
Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!.
Why does my hair become tangled?
The hair would become tangled due to dryness, oil & dirt build-up, salt water and not combing out (wide tooth comb) your hair daily.
Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better.
How many pieces hair for one head?
Below 20 inch, normally 3 bundles are enough for a full head, and above 20 inch 4 bundles is better.
What is the best temperature for flat iron or curled iron?
We recommend 150~170 Celsius degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.
Can the hair be dyed or bleached?
Please see the instructions mentioned on the product. Different products have different options.
Is there any smell with this hair?
We wash hair with warm water and shampoo and appy oil on the hairs to protect the hair to avoid drying during the long time. If there’s smell then it will disappear after washing with shampoo and conditioner.
How long does the hair last?
Hair can last for a long time depending on how you maintain it. Treating with care can increase its long lasting (at least 12 Months).
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
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