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Frequently Asked Questions

Shopping at SilknSleek.com is very easy. Just follow these steps:

  1. Click on Products title and choose a section (Infant, Baby Boy/Girl or Boy/Girl)) to explore products age wise.
  2. Or you can Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page
  3. View the products you are interested in and click on the photograph to zoom in for more detail or to see available sizes, composition, reference number, and price.
  4. Select an item of clothing and add it to your cart. You can then choose to continue shopping or process an order.
  5. If you would like to process your order you can do so by either registering or checking out as a guest.
  6. Select a payment method.
  7. Confirm your order.
  8. You will receive an email confirmation for your order.

How do i know what size will fit my child?

Please refer to the attached size chart in each product. For further details please contact Customer Service.

Where do we sell online?

Currently our store operates worldwide and you can enjoy free delivery of all orders.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Will I receive the same product that I see in the photo?

Yes, except in the case of products that are hand crafted in which there may be slight differences in the final product. There may be some color variation due to color setting of your imaging device(laptop, Phone etc).

Can I receive regular email updates about Silk n Sleek’s latest products and offers?

Yes. By simply clicking on Newsletter you will receive information on Silk n Sleek’s latest products, lookbook, and promotions.

Can I cancel my Silk n Sleek’s Newsletter subscription?

You can cancel your subscription at any time by clicking on the unsubscribe button at the end of newsletter or simply writing to us at support@silknsleek.com.

How do I recover my forgotten password?

If you’ve forgotten your password, you can recover it in the Login section. Click on “Forgot Password” and enter your email address and we’ll send you instructions on how to retrieve your credentials.

How are shipping costs calculated?

Currently we are providing Free Worldwide Shipping on all orders. Although shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact Customer Service.

Can I track my order?

Yes, you can check the updated status of your order in real time. To do this, go to the “Track Your Order” and enter tracking number for details.

If you are not registered, click on the “Order Information” link in the confirmation email sent to you.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping cart as long as the order hasn’t been processed yet.

What should I do if I receive a defective item?

SilknSleek.com only sells items in new condition but in the rare event that you receive a defective item, please contact Customer Service.

Customs Fees

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

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